Refund & Return Policy (ASHAJEE)

At ASHAJEE, we value customer satisfaction and maintain strict quality control. Our refund and return policy is designed to ensure fairness, transparency, and a smooth shopping experience.

1. Return Eligibility

We accept returns under the following conditions:

• Return request must be made within 3 days of delivery

• Product must be unused, unworn, and in original condition

• All original packaging, tags, and labels must be intact

• Proof of purchase (order ID/receipt) is required
  

2. Important Condition (Strict Policy)

• Returns are only accepted within 3 days after delivery

• After 3 days, no return or refund requests will be accepted

• Customers are advised to check their parcel immediately upon delivery
  

3. Defective or Damaged Items

We only accept returns for:

• Damaged items

• Defective products

• Wrong items sent by mistake
  

In such cases:

• You must report the issue within 48 hours of delivery

• Provide clear photos or video evidence of the issue

• After verification, we will offer replacement or refund
  

4. Non-Returnable Items

The following items are strictly non-returnable unless defective:

• Makeup and beauty products (if opened/used)

• Jewelry and personal accessories (hygiene reasons)

• Sale or discounted items

• Any used or altered products
  

5. Refund Process

• Approved refunds are processed within 5–10 business days

• Refunds will be issued via original payment method or bank transfer

• Shipping charges are non-refundable unless the error is from our side

6. Exchange Policy

• Exchanges are allowed within the 3-day return window

• Subject to product availability

• Price difference (if any) will be adjusted

7. Order Cancellation

• Orders can only be cancelled within 12 hours of placing the order

• Once shipped, cancellation is not possible

8. Contact Support

For returns, refunds, or complaints:

• WhatsApp Support: Available on website chat

• Email: support@ashajee.com (update if needed)